Shipping Policy – KATIVEX

At KATIVEX, we are committed to delivering your orders quickly, safely, and reliably. Below is everything you need to know about our shipping process.

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📦 Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation
• Orders are not processed or shipped on weekends or public holidays
• You will receive a confirmation email once your order is successfully placed

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🚚 Estimated Delivery Time

We aim to deliver your order as quickly as possible:

🇺🇸 United States: 5–10 business days

Please note that delivery times may vary depending on:

• High demand or peak seasons
• Public holidays
• Shipping carrier delays beyond our control

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🔎 Order Tracking

• Once your order is shipped, you will receive a tracking number via email
• You can use this tracking number to monitor your delivery status in real time

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📍 Shipping Address Accuracy

• Customers are responsible for providing accurate and complete shipping details
• KATIVEX is not responsible for orders delivered to incorrect addresses provided at checkout

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⏳ Delayed or Lost Packages

If your order is delayed or appears to be lost:

• Please contact us immediately
• We will coordinate with the shipping carrier to resolve the issue
• If confirmed lost, we will offer a replacement or refund

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❌ Order Changes & Cancellation

• Orders can only be modified or canceled within 12 hours of placing the order
• After this period, orders are processed and cannot be changed

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📞 Contact Us

If you have any questions about shipping, feel free to reach out to our support team:

📧 Email: support@kativex.com
📱 Phone / WhatsApp: +1 804-535-9299
⏰ Support Hours: Monday – Saturday, 9 AM – 9 PM

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🤝 Our Commitment

At KATIVEX, we are dedicated to ensuring a smooth and reliable delivery experience. Your trust means everything to us, and we work hard to get your order to you on time.