Refund & Return Policy – KATIVEX

At KATIVEX, customer satisfaction is our top priority. We stand behind the quality of our products and aim to provide a smooth, risk-free shopping experience.

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🛍️ 30-Day Return Guarantee

You have 30 days from the date of delivery to request a return.

To be eligible for a return:
• The item must be unused, in its original condition, and in original packaging
• A valid proof of purchase (order confirmation or receipt) is required

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💰 Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:
• Refunds will be issued to your original payment method
• Processing time: 5–10 business days (depending on your bank or payment provider)

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🚫 Non-Returnable Items

We cannot accept returns for:
• Used, damaged, or worn items
• Products damaged due to improper use or mishandling
• Items returned after the 30-day return period

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📦 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We will:
• Offer a free replacement, or
• Provide a full refund (including shipping costs, if applicable)

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🚚 Return Shipping

• Customers are responsible for return shipping costs
• Return shipping is free only if the item is defective, damaged, or incorrect

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❌ Order Cancellation

Orders can be canceled within 12 hours of placing the order.
After this period, the order may already be processed and shipped.

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📞 Contact Us

If you have any questions or would like to initiate a return, our support team is here to help:

📧 Email: support@kativex.com
📱 Phone / WhatsApp: +1 804-535-9299
⏰ Support Hours: Monday – Saturday, 9 AM – 9 PM

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🤝 Our Promise

At KATIVEX, we are committed to delivering high-quality products and excellent customer service. Your trust means everything to us, and we strive to make every purchase worry-free.